Experience

The University of Memphis | BS Computer Science

Carried out billing as a contracted billing support agent for MLGW to clear exceptions and ensure delivery of bills to customers.
Generated tickets for technical teams to acquire precise data, facilitating repairs to ensure outgoing bills' accuracy.
Utilized account data and ticket responses to make informed decisions, ensuring bill generation and delivery precision.
Successfully cleared more than 150 exceptions while maintaining accuracy.

Utilized SQL queries to extract and manipulate dozens of provided data and visualized it through Tableau to create graphs.
Applied libraries of Pandas, Numpy, and Plotly.Express in Jupyter Notebook to analyze, visualize, and report provided data.
Analyzed user behaviors and motivations across different industries and scenarios through real data from dozens of companies.
Collaborated with a global team to complete analysis tasks in small groups to improve intercultural skills and simulate real-world team-based work.